Optimization of Social Media Based on Information and Communication Technology in Population and Civil Registration Office of Surabaya

Authors

  • Rio Febriannur Rachman Institut Agama Islam Syarifuddin Lumajang, Jawa Timur, Indonesia

DOI:

https://doi.org/10.46961/mediasi.v3i2.570

Keywords:

Technological Determination, Population and Civil Registration Office, Public Policy, Social Media,

Abstract

This study describes the implementation of public policies on the use of information and communication technology. This qualitative study applies a virtual ethnographic approach. The analysis is carried out by observing website and media pages at four levels; space, document, object, and experimental. The results of this study indicate that the Population and Civil Registration Office of Surabaya has optimized the official website, Twitter, Instagram, and YouTube. Optimization of social media gives convenience for all citizens from various backgrounds to access public services. This policy reduces the use of paper which means it is environmentally friendly. Utilization of media in the network makes services more transparent and accountable. All processes are neatly documented and monitored.

Author Biography

Rio Febriannur Rachman, Institut Agama Islam Syarifuddin Lumajang, Jawa Timur

Komunikasi dan Penyiaran Islam

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Published

2022-05-31

How to Cite

Rachman, R. F. (2022). Optimization of Social Media Based on Information and Communication Technology in Population and Civil Registration Office of Surabaya. MEDIASI Jurnal Kajian Dan Terapan Media, Bahasa, Komunikasi, 3(2), 196–213. https://doi.org/10.46961/mediasi.v3i2.570

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